I need help with the tickets I have booked via Groupon

Q.I have already redeemed, but I'd like to change date/ time/ name on my booking

 Once booked it is difficult for us to make changes to the booking details, so to request a change to the booking please copy the fields below:

1. Full Name on the original booking: 

2. Booking reference number:

3. Event name:

4. New name or date / time you wish to change to booking to:

Then paste and fill them out on an email to customerservices@ingresso.co.uk 

Please note without the information above we are unable to process your request.

 

Q. I'd like to update my delivery address on my booking

 Once booked it is difficult for us to make changes to the booking details, so to request a change to the booking please copy the fields below:

1. Full Name on the original booking: 

2. Booking reference number:

3. Event name:

4. New address you'd like to change the booking to:

Then paste and fill them out on an email to customerservices@ingresso.co.uk 

Please note without the information above we are unable to process your request.


Q. I cannot redeem my vouchers because they are expired

Groupon vouchers have a 'valid until' date, which is the last performance date for which your voucher allows you to book for. The voucher has also an 'expiry' date, which is the deadline to use the voucher. 

The expiry date will always be earlier than the valid until date, and once the expiry date has gone it is no longer possible to make a booking using the voucher.

If this happens we are unable to issue new vouchers, unfortunately.

 
Q. I am having trouble redeeming my voucher, it gives me an error message

Possible reasons are: 

The codes are not for the same offer - please redeem one offer at the time.

The codes have expired - please check the expiry date

The codes are invalid - please copy and paste the codes to avoid typing errors.

For us to help you with this, please email:

1. The error message

2. Your Groupon voucher code

3. Your full name

to customerservices@ingresso.co.uk


Q. The dates for which I'd like to book are not available on the site

Tickets are limited to availability, so a few performances or price bands can sell-out while the voucher is still valid. You can still try emailing us with:

1. The show and the performance time & date you would like to book, ideally with a few choices

2. Your Groupon voucher code.

send this info to customerservices@ingresso.co.uk


Q. My tickets haven't arrive yet and there are less than 7 days until the performance

Please email the show name, date the full name on the booking to customerservices@ingresso.co.uk


Q. I just need help redeeming my voucher or need more information about how it works

You will receive a link with your confirmation from Groupon to redeem the vouchers. Please note each link only works for each individual offer and it's not possible to redeem different offers at once.

The link will contain a field for you to insert the codes, if you have more than one code for the same offer and same performance and would like to be seated together please add those codes at the same page.

You will then be redirected to a website where you can browse all dates for which your code is available, choose a date and book your tickets.

You will then receive an email confirmation with your booking details.


Q. I've chosen to collect my tickets, where and when do I collect them?

You will have to collect your tickets from the venue where the event is taking place, on the same day of the performance up to 2 hours before the performance and no later than 15 min before the start of the performance.

Look for the venue address on your confirmation email.

Q. I've chosen to have my tickets posted, when do I receive them?

Up to 7 days before the performance. If you haven't received the tickets by then, please send your booking reference number, full name and event name to customerservices@ingresso.co.uk.

Q. I am not sure or can't remember if I have chosen to collect or have my tickets posted

Please check your confirmation email, it will explicitly say if you have chosen to collect your tickets or have them posted. If you cannot find your confirmation email, please send your full name, event name and if you have booked via Groupon to customerservices@ingresso.co.uk.


Q. I have not received the booking confirmation email yet/ not sure my booking is completed

This may happen if there was a typing error on the email address field. Please send your full name, name of the show and your postcode (all used on the booking) to customerservices@ingresso.co.uk so we can find your booking and resend it to you.

Q. I have lost my confirmation email, please re-send it to my email address

Please send your full name, name of the show and your postcode (all used on the booking) to customerservices@ingresso.co.uk so we can find your booking and resend it to you.


Q. I can't remember the date/ time/ venue of my booking

Please send your full name, name of the show and your postcode (all used on the booking) to customerservices@ingresso.co.uk so we can find your booking and resend it to you.


Q. Groupon has asked me for a confirmation that I haven't booked yet so I can get a refund

Please send your voucher code and security code to customerservices@ingresso.co.uk so we can search our systems, cancel the voucher and send you a confirmation.

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